Recommendations for patients for online or telephone consultations

Here you’ll find ten suggestions to keep in mind if the specialist consultation you have scheduled will be done online or over the phone.

Location

Find a comfortable, quiet place that has good light.

Make sure your device (telephone, tablet, or laptop computer) is charged or connected.

Make sure your connection is reliable and stable. Do a test before starting to ensure that everything is working correctly.

In case of video call, verify that the camera functions well. If you can't see the health professional, tell him.

Verify that the health professional can hear you well. If you have headphones, use them, it makes it easier to hear.

Be on time. Keep in mind that there may be a delay period.

Before the consultation, write a list of the questions you want to ask the health professional.

Identify yourself by answering the questions that the specialist will ask you, and if someone is helping you, do the same for them.

If you think a family member might be able to help you, they can accompany you during the consultation.

Have a pen and paper handy to take notes during the call.

If you take medication, have a list of your current medications on hand.

If you have any questions during the consultation, ask the health professional before the call ends.