Recommendations for patients for online or telephone consultations

Here you’ll find ten suggestions to keep in mind if the specialist consultation you have scheduled will be done online or over the phone.

Espai de treball

Location

Find a comfortable, quiet place that has good light.

Dispositiu

Device

Make sure your device (telephone, tablet, or laptop computer) is charged or connected.

Connexió

Connection

Make sure your connection is reliable and stable. Do a test before starting to ensure that everything is working correctly.

Càmera

Camera

In case of video call, verify that the camera functions well. If you can't see the health professional, tell him.

So

Sound

Verify that the health professional can hear you well. If you have headphones, use them, it makes it easier to hear.

Horari

Appointment times

Be on time. Keep in mind that there may be a delay period.

Preparació

Preparation

Before the consultation, write a list of the questions you want to ask the health professional.

Presentació

Presentation

Identify yourself by answering the questions that the specialist will ask you, and if someone is helping you, do the same for them.

Acompanyant

A helping hand

If you think a family member might be able to help you, they can accompany you during the consultation.

Paper i boli

Pen and paper

Have a pen and paper handy to take notes during the call.

Medicació

Medication

If you take medication, have a list of your current medications on hand.

Dubtes

Questions

If you have any questions during the consultation, ask the health professional before the call ends.

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