Recommendations for patients for online or telephone consultations Here you’ll find ten suggestions to keep in mind if the specialist consultation you have scheduled will be done online or over the phone. Location Find a comfortable, quiet place that has good light. Device Make sure your device (telephone, tablet, or laptop computer) is charged or connected. Connection Make sure your connection is reliable and stable. Do a test before starting to ensure that everything is working correctly. Camera In case of video call, verify that the camera functions well. If you can't see the health professional, tell him. Sound Verify that the health professional can hear you well. If you have headphones, use them, it makes it easier to hear. Appointment times Be on time. Keep in mind that there may be a delay period. Preparation Before the consultation, write a list of the questions you want to ask the health professional. Presentation Identify yourself by answering the questions that the specialist will ask you, and if someone is helping you, do the same for them. A helping hand If you think a family member might be able to help you, they can accompany you during the consultation. Pen and paper Have a pen and paper handy to take notes during the call. Medication If you take medication, have a list of your current medications on hand. Questions If you have any questions during the consultation, ask the health professional before the call ends.