Recommendations for patients for online or telephone consultations

Here you’ll find ten suggestions to keep in mind if the specialist consultation you have scheduled will be done online or over the phone.

Espai de treball

Location

Find a comfortable, quiet place that has good light.

Dispositiu

Device

Make sure your device (telephone, tablet, or laptop computer) is charged or connected.

Connexió

Connection

Make sure your connection is reliable and stable. Do a test before starting to ensure that everything is working correctly.

Càmera

Camera

If this will be needed, verify that you can clearly see the health professional on camera and vice-versa.

So

Sound

Verify that the health professional can hear you well, and respond to their questions as clearly as possible. If you have headphones, use them, it makes it easier to hear.

Horari

Appointment times

Be on time. Keep in mind that the specialist doing the consultation has a full calendar of scheduled visits.

Preparació

Preparation

Before the consultation, write a list of the questions you want to ask the health professional.

Presentació

Presentation

Identify yourself by answering the questions that the specialist will ask you, and if someone is helping you, do the same for them.

Acompanyant

A helping hand

If you think a family member might be able to help you, they can accompany you during the consultation.

Paper i boli

Pen and paper

Have a pen and paper handy to take notes during the call.

Medicació

Medication

If you take medication, have a list of your current medications on hand.

Dubtes

Questions

If you have any questions during the consultation, ask the health professional before the call ends.

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