COVID- 19 See the link below to find out in which cases Vall d’Hebron patients can be visited or accompanied. View query times Recommendations for visits Respect the privacy of the patients and the care work being carried out by hospital professionals. Please use the entrances marked for the public and follow the instructions of the centre staff. Collaborate in all aspects related to the treatment of the disease. We recommend you avoid crowding out the patient's room. Try to come in small groups. If you can wait, it’s best to go and see your friend or relative once they've been discharged. It’s always best to visit them at home. Speak softly and try not to make too much noise. Patients need quiet. Smoking is prohibited throughout the hospital, as is bringing food or drink to patients. We also advise not to bring plants with soil or bouquets of flowers, to avoid infections. Treat patients, visitors and staff at the centre as you would like them to treat you. Avoid talking to patients about unpleasant subjects. Make sure the room door is closed to protect the patient's intimacy. The bathroom in the room is for the exclusive use of patients. For hygiene reasons, use the public restrooms. If you find an isolation poster or restricted visits warning on the door of the room, check with the centre staff before going in. Do not wait around in the foyer or corridors of the hospital. Choose a spokesperson Try to make sure that it is always the same person who talks to the doctor: this will avoid having to repeat information. A ward nurse will provide you with the timetable for medical information. Documentation will only be handed over to the patient or other authorised persons. If you need proof of your visit You can ask for it from Monday to Friday, from 8 a.m. to 3 p.m. at the secretary’s desk in the hospitalisation ward on your floor. On weekends and holidays, you can request it from 3 p.m. to 8 a.m.in the Patients' Admission Unit. This receipt will serve as proof of your visit on the day you request it, but not on previous dates. You will need to bring ID.