Looking after your rights
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How can we help you?

We look out for your rights, provide a channel for improvements and offer all the information you will need, as well as offering help with bureaucracy. You will find a Citizen's Advice Office located in the main lobby of each of the three hospitals that make up the Vall d'Hebron Campus: the General Hospital; the Traumatology, Rehabilitation and Burns Hospital; and the Maternity and Children's Hospital.
Disposem d'un punt d'atenció a la ciutadania als tres hospitals.

Citizen’s advice service

We support you in your stay at the hospital, particularly on your first contact with the centre.

We offer accessible, direct and barrier-free service. We want you to feel supported when you need information (personal, medical or social) and that you enjoy absolute confidentiality. 

At the Citizen’s advice service, we help you with any bureaucratic procedures you might have to carry out at the hospital, be it requesting a second opinion, offering thanks to staff who have helped you or filing a complaint. 

We integrate patient opinions and offer a space for participation for the public.
Consulta la Carta de Drets i Deures
Rights and duties of patients
We promote helpful, responsive and friendly dialogue, and respect your right to choose freely above all else. We also solve and correct adverse situations. Our mission is to ensure proper application of the Charter of Rights and Duties of the Public in Relation to Health and Healthcare Provision.
Check the Charter of Rights and Duties
T'ajudem en els tràmits que hagis de fer a l'Hospital.
Paperwork
Here you will find all the documents you need to handle bureaucratic procedures at the hospital. We explain the steps you will need to follow and the ways to request them. Whether you need an application for clinical documentation, proof of a medical visit or to register your new-born baby in the Civil Registry.
Check the section on Hospital bureaucratic procedures

Timetable for citizen's advice service

For any other question, you can contact to citizens advice team from Monday to Friday (8 a.m. to 5 p.m.);

  • General Hospital: T. 93 274 60 42 
  • Traumatology, Rehabilitation and Burns Hospital:  T. 93 489 34 0
  • Women's Hospital and Children's Hospital: T. 93 489 31 92 

Outside these hours, you must go to the General Hospital Citizen Service Point, from Monday to Friday from 5pm to 8pm, or to the General Hospital Emergency Citizen Service Point, Saturday and Sunday from 8 a.m. to 8 p.m. 

In the case of the Pere Virgili Health Park, timetable for citizen's advice service is from Monday to Friday, from 8 am to 3 pm (T. 93 489 38 11).
Vall d'Hebron citizen's advice service

Social work

Our goal as social health workers is to improve any unfavourable social environment that affects and aggravates a health problem. Above all, we help patients and their families to adapt to the new situation after an illness. 

We act as a link between you and the hospital. We carry out coordination interviews with the healthcare team and detect any health needs as they arise when you return home. This means we can guarantee continuity of care once at home. 

We also act in emergency situations, in coordination with social emergency teams, such as: gender violence teams or the General Directorate of Child and Adolescent Care in cases of child abuse.
Fem de vincle entre tu i l'hospital.

Timetable
for social work service

Atenció al ciutadà a l'Hospital General.
General Hospital
From Monday to Friday, from 8 a.m. to 3 p.m. 

Telephone lines: 93 274 66 64 / 93 274 61 46 / 93 274 66 21
Atenció al ciutadà a Hospital Maternoinfantil.
Wome'ns Hospital and Children's Hospital
From Monday to Friday, from 8 a.m. to 3 p.m. 

Telephone lines: 93 489 32 09 / 93 489 30 14 / 93 489 32 08 
Atenció al ciutadà a Hospital de Traumatologia, Rehabilitació i Cremats.
Traumatology, Rehabilitation and Burns Hospital
From Monday to Friday, from 8 a.m. to 3 p.m. 

Telephone lines: 93 489 34 22 / 93 489 34 23 / 93 489 34 24 
Atenció al ciutadna al Parc sanitari Pere Virgili
Pere Virgili Healthcare Park
From Monday to Friday from 8 a.m. to 3 p.m. 

Telephone: 93 489 38 11

Spiritual Pastoral Care

Illness can affect all dimensions of a person: the physiological, the psychic, as well as the spiritual. Religious pastoral care for the sick is a service for patients and their relatives who wish to use it, and consists of facilitating a relationship of spiritual support. If you require this service, you should let a nurse know. The nurse will deal with your request.
Et facilitem  serveis de culte.
Col·labora amb l'hospital.

Get involved with Vall d’Hebron

Vall d'Hebron Barcelona Hospital Campus is open to collaboration from the public. Discover all the ways you can get involved with us, be it by donating money, your time, donating or sharing your experience.

We also explain how to become a Friend of Vall d'Hebron, to help support our research aimed at finding new treatments and new diagnostic methods.
More information