Information of interest to patients during the Covid pandemic

Here you will find all the information about the hospital’s activity during the Covid pandemic. This refers to information channels, special measures in place at Vall d’Hebron to deal with the epidemiological situation, as well as recommendations to follow if you have an appointment (in-person or remote) scheduled.

Restrictions on access to Vall d'Hebron Hospital

Before coming to Vall d’Hebron, consult the special measures that the hospital has put in place to deal with the epidemiological situation.

See the restrictions (in Spanish)

Find out about the condition of a family member

If you have not received any information about the condition of a family member for 24 hours or longer, contact the Citizens Advice Service.

Contact form (in Spanish)

Contact us

For any other information, please contact our Citizens Advice Service team. They can be contacted from Monday to Friday, 8 am to 5 pm:

  • General Hospital: Tel: (+34) 93 274 60 42
  • Traumatology, Rehabilitation and Burns Hospital: Tel: (+34) 93 489 34 08
  • Children's Hospital and Women’s Hospital: Tel: (+34) 93 489 31 92

Outside these hours, go to the General Hospital Citizens Advice Service Point Monday to Friday, 5 pm to 8 pm, or the General Hospital Emergency Citizens Advice Service Point on Saturdays and Sundays from 8 am to 8 pm.

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Recommendations to follow when coming to the hospital


Social distancing

Keep a safe space between you and other people.

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Hand hygiene

Clean or wash your hands frequently.



Wear a mask.



Always follow instructions issued by healthcare staff.



Arrive on time for appointments (not before or after).


A helping hand

Patients may be accompanied only when strictly necessary.

If you have any of these symptoms

If you a cough and/or fever, shortness of breath or generally feel unwell, take the following steps:

  • Visit your primary health care centre.
  • Call (+34) 933 780 000 to cancel your appointment.
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