How can we help you?

We look out for your rights, provide a channel for improvements and offer all the information you will need, as well as offering help with bureaucracy. You will find a Citizen's Advice Office located in the main lobby of each of the three hospitals that make up the Vall d'Hebron Campus: the General Hospital; the Traumatology, Rehabilitation and Burns Hospital; the Women's Hospital and the Children's Hospital.

We support you in your stay at the hospital, particularly on your first contact with the centre. We offer accessible, direct and barrier-free service. We want you to feel supported when you need information (personal, medical or social) and that you enjoy absolute confidentiality.

At the Citizen’s advice service, we help you with any bureaucratic procedures you might have to carry out at the hospital, be it requesting a second opinion, offering thanks to staff who have helped you or filing a complaint. We integrate patient opinions and offer a space for participation for the public.

Timetable for citizen's advice service

For any other question, you can contact to citizens advice team from Monday to Friday (8 a.m. to 5 p.m.);

  • General Hospital: T. 93 274 60 42
  • Traumatology, Rehabilitation and Burns Hospital: T. 93 489 34 08
  • Women's Hospital and Children's Hospital: T. 93 489 31 92

Outside these hours, you must go to the General Hospital Citizen Service Point, from Monday to Friday from 5pm to 8pm, or to the General Hospital Emergency Citizen Service Point, Saturday and Sunday from 8 a.m. to 8 p.m.

In the case of the Pere Virgili Health Park, timetable for citizen's advice service is from Monday to Friday, from 8 am to 3 pm (T. 93 489 38 11)

Drets i deures pacients

Rights and duties of patients

We promote helpful, responsive and friendly dialogue, and respect your right to choose freely above all else. We also solve and correct adverse situations. Our mission is to ensure proper application of the Charter of Rights and Duties of the Public in Relation to Health and Healthcare Provision.

Check the Charter of Rights and Duties
Tràmits

Paperwork

Here you will find all the documents you need to handle bureaucratic procedures at the hospital. We explain the steps you will need to follow and the ways to request them. Whether you need an application for clinical documentation, proof of a medical visit or to register your new-born baby in the Civil Registry.

Check the section on Hospital bureaucratic procedures

Spiritual Pastoral Care

Illness can affect all dimensions of a person: the physiological, the psychic, as well as the spiritual. Religious pastoral care for the sick is a service for patients and their relatives who wish to use it, and consists of facilitating a relationship of spiritual support. If you require this service, you should let a nurse know. The nurse will deal with your request.

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